Cancel the contract

Under the Distance Selling Directive

consumer's right to cancel the contract within a minimum of 7 working days without giving any reason and without penalty, except the cost of returning the goods (right of withdrawal)

where the consumer has cancelled the contract, the right to a refund within 30 days of cancellation.

We recommend that you use a recorded-delivery service. Note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error.

Products Warranty provides a 60 days warranty for all our products as a standard. The warranty is available from the date of end-customer purchase

Our experience shows that once installed and found their proper functioning the CISS and Refillable Cartridges work reliably for a period even longer than the printer life cycle.

After the warranty period
We encourage you to contact us, most of the problems can be resolved at no cost on your part.


Your order will be shipped within Colissimo Suivi or DHL depending on your location  after 1-2 business days once we receive your payment.A shipping notification with tracking number will be emailed to you once your order has been shipped.